All is forgiven Vodacom
by Stii
A while ago I was fed up with Vodacom. I was planning to move to MTN and give them the finger. I found out how to do it and decided that I’ll phone Vodacom Direct on 0821959 (since my upgrade is due) and confirm why I hate them and tell them to get stuffed while moving to MTN.
Sadly for MTN, it was a mistake. No lengthy hold times listening to corny music. No DNA proof required to verify that it was in fact me talking. Got straight to the point good advice and a not too bad deal. 5 minutes later, I was upgraded and left completely speechless by how painless the process was.
The guy I talked to (Lance) said that I can phone and ask for him if there is problems or when i want to upgrade my wife’s phone. Great to have a real person who is great at what he does as a point of reference.
Well done Vodacom. You’ve got me for another 2 years. It seems that RED is faster. At least when it comes to deal with admin work. That is how you do it. Keep it up, please!