OTOBONG SUNDAY [email protected]+2347035751604https://ng.linkedin.com/in/otobongSummaryI’m a frontend developer, product and user experience designer who designs meaningful web experiences, drive transformation; and tackles tough problems at the intersection of strategy, storytelling, and innovation.Intermittently, I combine digital strategy, empathy and brand storytelling on the Web; other times I focus on user center design and design thinking on special projects. Eventually, it all lead back to designing, creating meaningful experiences and tackling complex challenges for people.As a strategist (almost) from birth and designer by training, I understand concepts primarily via intuition and research; create, proffer and deliver solutions that bridge the gap between design, business and technology.In my community work, I facilitate creative problem-solving sessions using Design Thinking and other methods and volunteer as a trainer, speak and mentor Google Developer Group Uyo Chapter. As a trainer, I teach young people programming and design at local churches, communities and where opportunity presents.Work ExperienceSTERLING BANK PLC | LAGOS, NIGERIAUser Experience Architect, Digital & Innovation Strategist | 01.2017 – PRESENT Co-ordinate Sterling Bank’s digital strategy for special projects on the path to digital transformation including leading web development and user experience design teams managing websites, portals and web content; committed to balancing user experience and business needs of the organization. – Establish digital strategy for our programs and campaigns- Direct content operations across our website and social media channels- Establish and evaluate audience engagement goals- Management of Digital Roadmap, UI/UX Design, web development, documentation, and testing.- Establish go-to-market strategies for new web products and services. Dedicated to driving digital transformation by maximizing digital gains for our entire organization through user-center design, innovation and improvement of our online experiences, while bringing greater efficiency to our internal production process. STERLING BANK PLC | LAGOS, NIGERIAFRONTEND & USER EXPERIENCE DEVELOPER | 02.2014 – 01.2017In this role I was responsible for; – Leading audience development priorities for the Sterling Bank website and social media channels- Designing the website UX and UI design; usability, accessibility and SEO, thus improving customers adoption by 70%- Management of all websites, feature improvement, API management, the content management system, and third-party vendors- Audience development and community strategy through content strategy, marketing, and social media- Managed innovation challenges and competitions- Prioritization and accountability to budgets, deadlines, and team needs- Established design sprints with project management team in design processes In this role I wore multiple hats. Internally, I worked to strengthen Sterling Bank’s UX practice across all platforms. Conceptualize UX workflows that product managers and developers can adopt to deliver the better experiences. At times I was an User Experience Architect, while other times I planned and conducted usability tests, user and stakeholder management. FORTIS MICROFINANCE BANK | ABUJA, NIGERIAFRONTEND DEVELOPER | 09.2010 – 01.2014During my time at Fortis Microfinance Bank, my work and role encompassed the following areas of expertise:- Direct content operations across our website and social media channels- Social Media and Audience Engagement Strategy- Web Communications- Community Involvement Strategy- User Interface DesigningI was responsible for management and support of the company website, maintaining and supporting 300+ staff access to web services such as emails, rich internet applications, and other communication devices. Developed database driven applications using PHP MySQL to support operations with the bank and increasing competitive advantage and profit margin value by 70%. FORTIS MOBILE MONEY LIMITED | ABUJA, NIGERIAWEB DEVELOPER & PRODUCT MANAGER | 01.2011 – 09.2012 Fortis Mobile Money was the sister company for Fortis Microfinance Bank. During my time there, I temporarily acted as the lead web administrator; designed and developed the site company website to secure Mobile Money License and business clearance to begin operations in Nigeria.I also managed and provided technical support to the user community of over 2500+ registered customers on the mobile money platform. Provided support to the Technical Lead for deployment and integration of Fundamo Enterprise solution – a J2EE based Enterprise Suite for Fortis Mobile Money Payment System. Developed Customer Relationship Management System using PHP MySQL to increase the efficiency of managing and creating user records by 80%.EducationCOLUMBIA BUSINESS SCHOOL | NEW YORK, usa.EXECUTIVE EDUCATION – DIGITAL BUSINESS STRATEGY | 09.2016Received an Executive Education Certificate in Digital Business Strategy, through classes focused on innovative new strategies and business models in the digital age. David Rogers, faculty of executive education at Columbia Business School, and international best-selling author of The Digital Transformation Playbook provided frameworks, case studies, and strategic planning tools needed for businesses to adapt and grow in the digital age.Case studies featured both digital trailblazers and traditional enterprises that were adapting to the digital age. We learnt to think strategically and lead digital initiatives related to customer engagement, data analytics, channel alignment, lean innovation, product strategy, and disruptive competition. UNIVERSITY OF PORT HARCOURT | PORT HARCOURT, RIVERS STATE.Bachelor of Science – Computer Science | 12.2009Completed my Bachelors Degree in Computer Science. Became the department Secretary General National Association of Computer Science Students, UNIPORT Chapter and Member, Nigerian Computer Society. Developed a good foundation in logical, analytical skills and coding skills while interning for the University Web Team.Developed a business mindset as a student and entrepreneur. Sourced for personal projects as freelance and enabling me understand failure, how to scale, bootstrap, sales and marketing skills. SPECIALITIES§ UX & UI Design§ Frontend Development§ Human-Centered Design§ Design Thinking methods§ Communications§ Digital Strategy & Innovation§ Research§ Brand Storytelling§ Content Strategy§ Teaching/Training/Public Speaking CERTIFICATIONSMICROSOFTMicrosoft Certified Technical Specialist – 06.2009GOOGLE ANALYTICS ACADEMYDigital Analytics Fundamentals – 10.2013Google Analytics Platform Principles – 03.2014Google Tag Manager Fundamentals – 06.2015REFEREESOLUWAFEMI ADEDIPEHead of Informatics,Presidential Initiative for the North East (PINE),Abuja, Nigeria. 08036209922.UCHA UNIMKE-ULAYIHead of Investments & Partnerships,Fortis Microfinance Bank Plc, Wuse Zone 5,Abuja, Nigeria. 0803501569.